You need to reconsider your IT Service Management (ITSM) if you want:

  • To timely detect incidents and failures
  • To reduce unplanned labor, service disruption and costs caused by incidents and failed changes
  • To align IT activity to real-time business priorities
  • To identify potential improvements to services
  • To protect the business, and other services while making required changes
  • To access standard services quickly and effectively
  • To have a direct bearing on service delivery and customer satisfaction
What ITSM areas are covered by Dynamic Domain?
Service Operation Service Transition Service Design
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Change Management
  • Service Level Management