IT SERVICE MANAGEMENT (ITSM)
You need to reconsider your IT Service Management (ITSM) if you want:
- To timely detect incidents and failures
- To reduce unplanned labor, service disruption and costs caused by incidents and failed changes
- To align IT activity to real-time business priorities
- To identify potential improvements to services
- To protect the business, and other services while making required changes
- To access standard services quickly and effectively
- To have a direct bearing on service delivery and customer satisfaction
What ITSM areas are covered by Dynamic Domain?
| Service Operation |
Service Transition |
Service Design |
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment
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