OPERATIONS SUPPORT SYSTEMS (OSS)
Dynamic Domain helps telcos ensure that their networks run like clockwork.
VoIP-based services
With an extensive experience of delivering VoIP solutions, we create:
- Server-side applications for softswitches
- Customized SIP-clients
Monitoring
Based on BMC Remedy or ServiceNow, our customized solutions allow for managing multiple operations effectively:
- Network resources inventory
- Performance management
- Fault management
- Trouble ticketing
- Fraud protection
BUSINESS SUPPORT SYSTEMS (BSS)
Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change and create completely new business models thanks to:
Сharging and billing systems
Flexible and real-time billing and charging solutions that enable:
- Subscribers to have instant control over their plans as well as benefit from multiple offerings
- Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration)
CRM systems
Engage with subscribers in multiple ways:
- Customer account management: tracking order history, channel activity, promotion response and others
- Loyalty program management: creating tailored offers, promotions and information on services and products
- Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics
Customer self-service portals
Modern and interactive portals that are:
- Profile-based and personalized
- Secure, powerful and scalable
- Integrated with business systems, data analysis tools and social media
- Optimized for mobile phones and tablets
All-round data analysis and reporting
Improve the performance of data-rich business processes through:
- Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation
- Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements
- Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history
Corporate portals
Fast and secure portals to help your team benefit from:
- Business workflow automation
- Project and task management
- Corporate knowledge base
- Workforce management
- Procurement management
- Document management
Custom web and mobile applications
Increase business agility with a custom web or mobile application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:
- Mobile number portability system
- Sales force automation system
CUSTOMIZED VAS (VALUE ADDED SERVICES) SOFTWARE
We help telcos extend their offerings with: